Booking terms
All the terms in one place: how to book a trip, pay for it, change it or cancel it.
How to book
Message us on WhatsApp or Telegram, or call: where from and where to, date and time, number of passengers and luggage. For an airport pickup, send your flight number. Our manager will choose a vehicle and send you the price.
Booking confirmation
For long routes, minibuses, several vehicles, executive class and holiday dates a booking is confirmed with a 30% deposit. It's your guarantee: once the deposit is paid, the vehicle and driver are reserved for your trip and are not given to another job, even on busy days. Short trips, such as from the airport to the city, can be paid to the driver. Our manager will agree with you how to pay the rest when you book.
Payment methods
Bank transfer, card transfer or a payment link. We accept lari, US dollars, euros and roubles (GEL, USD, EUR, RUB). Short trips can be paid to the driver on the spot.
Cancellation
You can cancel free of charge at least 24 hours before pickup — we will refund the deposit. If you cancel later, the deposit is not refunded.
Changes
If the time, address or number of passengers changes, write to us in the same chat. The sooner you tell us, the easier it is to adjust.
Airport pickup
The driver meets you in the arrivals hall with a sign bearing your name. We track your flight and adjust the pickup time ourselves. If the flight is delayed, we wait for free for 6 hours.
Children and luggage
Child seats are available on request — tell us the child’s age. Let us know in advance how many suitcases you have and whether there is bulky luggage (skis, a pram), so we choose a vehicle that fits everything.
On the road
Every vehicle has air conditioning, water and Wi-Fi. Stops along the way are up to you. On request, we will assign an English-speaking driver.
When we work
24/7, every day: we take bookings and drive at any time.
The exact terms of your trip — price, pickup time and addresses — are confirmed by our manager in the chat when you book.